Delivery & Refund Policies
Delivery
Free delivery is offered on all orders of €75 or more.
Returns and Exchanges
Items may be returned or exchanged within 14 days of purchase, provided that:
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A valid fiscal receipt is presented
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Products are unopened, unused, and in their original packaging and condition
We strongly recommend inspecting all items upon delivery to ensure they meet your expectations.
If the return is approved, you may choose either:
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An exchange for another product of equal value
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A credit note which will remain valid for 30 days from the date of issue
All returned items must be brought to our shop in Naxxar during opening hours.
Please ensure products are packaged securely for safe transport.
Faulty or Damaged Goods
If an item is received damaged or faulty, please contact us within 48 hours of delivery so that we can resolve the issue promptly.
Non Returnable Items
For safety reasons, certain product categories may not be eligible for return.
